Last Revised: 08/15/2011
Our agency is committed to assuring the privacy of individuals and/or families who have contacted us for assistance is held in strict confidence in compliance with the Gramm-Leach-Bliley Privacy Act except as authorized to be released by you. We assure you that all “nonpublic personal information” shared both orally and in writing such as your name, address, telephone number, assets, liabilities and any other personal information concerning your finances will be managed within legal and ethical considerations. Your nonpublic personal financial information will not be released to any entity except under the conditions listed below.
What personal information is collected from you and how we use it:
In general, Springboard uses the information collected on our Website to help us understand who uses our Website and how it is used, to personalize your online experience, and to improve our Website.
If you enter your email address, name and phone number, and ask for more information, we may use your information to send you a welcoming email, electronic newsletters, contact you about services, information and news that may be of interest to you, and provide you with targeted feedback.
In addition, if you become a client of Springboard, we may use your information to send you an email with instructions on how to set up your account(s).
This Website offers community boards, blogs, and chat rooms. You should be aware that any Personally Identifiable Information you submit there can be read, collected, or used by other Users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personally Identifiable Information you choose to submit in these forums.
In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference.
We may also use the information gathered on our Website to perform statistical analysis of User behavior or to evaluate and improve our online services.
How your information is transferred to Third-Parties:
The following PRIVACY PRACTICES detail circumstances under which we may release your information to a third party as permitted by law:
- When you have provided a request to do so or when our staff has been served by a valid subpoena.
- We may compile data and aggregate information that you give to us, but this information may not be disclosed in a manner that would personally identify you in any way.
- We restrict access to nonpublic personal information about you to proper agency staff, contractors or agencies with legitimate authority to provide services to you, or to monitor agency practices, review your file for quality assurance or compliance purposes. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
- Certificates certifying completion of counseling or education which may contain identifying information may be given to a third party upon your written or verbal authorization.
Springboard reserves the right to change the Privacy Policy from time to time at its sole discretion, without notice as permitted by law.
How to modify/delete this information or opt-out:
You may access or correct your personal information, privacy preferences and/or opt-out of communications by writing or calling Springboard at:
SPRINGBOARD
Non-Profit Consumer Credit Management
P O Box 5438
Riverside, CA 92517-5438
Phone: 1.800.947.3752
Fax: 1.951.781.8027
Email: Springboard@credit.org
Please include your name, address, and/or e-mail address when you contact us.
Monitoring of Phone Calls
Springboard may monitor and/or record out-bound and in-bound telephone calls for quality assurance purposes. Any recording or information obtained from monitoring phone calls is held in the same strict confidence as all the information we gather.
Privacy-Related Complaints
If you believe that Springboard has not complied with this Privacy Policy with respect to your personal information, you may write Springboard at the address indicated above. In your letter, please describe in as much detail as possible the ways in which you believe that Springboard has not complied with this policy. We will investigate your concern promptly.
Site usage
When you submit information to Springboard on this site, you understand and agree that this information may be transferred across national boundaries and may be sorted and processed in any of the countries in which Springboard and its affiliates and subsidiaries maintain offices, including without limitation the United States.
We do NOT knowingly collect personally identifiable information from children under the age of thirteen. Children under the age of thirteen may not submit any personally identifiable information to Springboard.
If you do not agree to these terms, please do not access or use this site. Springboard reserves the right to change the Online Privacy Policy from time to time at its sole discretion. Your use of this site will be subject to the most current version of the privacy policy at the time of such use. This privacy policy only applies to online communications. Springboard reserves the right to implement different policies regarding off-line communications.
Terms of Use:
Springboard is not responsible for the content or privacy practices of non-credit.org or non-bkhelp.org Web Sites to which Springboard may link.
THE INFORMATION PROVIDED USING THIS SITE IS ONLY INTENDED FOR ILLUSTRATIVE PURPOSES, AND IS NOT INTENDED TO TAKE THE PLACE OF LEGAL ADVICE, WRITTEN LAWS OR REGULATIONS. IF YOU WANT MORE INFORMATION OR HAVE QUESTIONS ABOUT HOW LEGAL MATTERS, FINANCIAL MATTERS OR HOW INVESTMENTS MAY AFFECT YOU, YOU SHOULD SEEK ADVICE FROM AN ATTORNEY, CERTIFIED PUBLIC ACCOUNTANT, OR LICENSED PROFESSIONAL. THE INFORMATION YOU OBTAIN USING THIS SITE IS NOT INTENDED TO BE, LEGAL, TAX OR FINANCIAL ADVICE. YOU SHOULD CONSULT AN ATTORNEY, CERTIFIED PUBLIC ACCOUNT, OR LICENSED PROFESSIONAL FOR INDIVIDUAL ADVICE REGARDING YOUR OWN SITUATION.
Liability claims regarding damage caused by the use of any information provided will be rejected. Information presented is to the best knowledge of the author and editors correct; however, if the reader intends to make use of any of the information presented in this publication or website, please verify information selected. No information provided here, or materials referenced, is intended to constitute legal or tax advice. You should not rely on our statements (or materials referenced) for legal or tax advice and should always confirm such information with your lawyers or tax professionals, who should be responsible for taking whatever steps necessary to check all information and personally ensuring that the advice these professionals provide is based on accurate and complete information and research from any available sources.
Copyright:
Copyright 2011 by Springboard Nonprofit Consumer Credit Management. This website is copyrighted. All rights are reserved. No part of this website may be used or reproduced in any manner whatsoever without the prior permission of Springboard Nonprofit Consumer Credit Management.