To Our Valued Clients:
As we continue to monitor the rapidly evolving situation around the coronavirus disease (COVID-19), we are acutely aware of the impact these events are having on our clients and our communities. In these unprecedented times, it is important that we come together to support all those impacted.
As we navigate through a changing work environment, credit.org is committed to maintaining uninterrupted service and communication with you.
At credit.org, the well-being of our employees and clients is our top priority. We are encouraging our employees to make the necessary arrangements for the health and safety of their families and loved ones.
Notwithstanding, client satisfaction is what we continuously strive for, which is why we will do everything we can to ensure your services and access to credit.org are not compromised.
In order to do this, we are making changes to our traditional work setting:
- We are changing to a remote work environment. We have the necessary tools, systems, and equipment in place to ensure our team can work together while physically apart.
- We have temporarily suspended all in-person counseling, classes, and workshops until further notice. Our online homebuyer education courses and remote coaching services remain available to you.
If you hear dogs barking, noisy neighborhood traffic, or doorbells ringing during your phone call – we, too, are adjusting to this new “normal” work environment. Through all those background sounds, we are seriously dedicated to you and your needs.
We understand that on your side, you might also face some challenges:
- Our commitment to you is unwavering, but we realize that you also have other priorities at this time.
- Your limitations are our limitations. We will do our best to adapt to your requests and continue to have resources and services available to you during this uncertain time.
Together, let’s take this opportunity to work together and strengthen our relationship.
As always, we are available, helping as best we can to provide relevant information and guidance. Please see our recent article, How to Prepare Your Home Amid Coronavirus Concerns, for more information. In addition, we have online calculators and budgeting courses for your assistance.
We are adapting to our new work environments as quickly and as smoothly as possible, but if you are facing any trouble, please don’t hesitate to contact us Monday through Friday at (800) 431-8157 or email us anytime at firstname.lastname@example.org.