As President and CEO of Credit.org, Cyndi Williams provides visionary leadership, guiding the organization’s mission, vision, and goals. With over 26 years of experience, she ensures operations align with core values, continuously improving services and identifying growth opportunities.
Under Cyndi's leadership, Credit.org provides clients with reliable services that empower them to achieve financial stability and long-term success.
Chief External Affairs Officer
Melinda Opperman
Melinda Opperman serves as Chief External Affairs Officer at Credit.org, responsible for national financial literacy education initiatives, public relations, integrated communication strategies, and managing relationships with media, grant funders, lenders, creditors, policymakers, auditors, and accreditation entities.
Leading HUD-approved housing counseling programs, Melinda ensures Credit.org’s consumers access expert guidance and resources for financial stability and housing security.
Chief Innovation Officer
Robin Hillary
Robin Hillary, as Chief Innovation Officer at Credit.org, develops and implements innovative technologies that connect financial institutions, housing sectors, and other critical service providers with the Low-to-Moderate Income (LMI) community.
By creating new revenue models and fostering sustainability, Robin ensures that Credit.org’s consumers benefit from cutting-edge solutions and long-term organizational growth that supports their financial well-being.
Senior Vice President of Business Operations
Michelle Taylor
As Senior Vice President of Business Operations at Credit.org, Michelle Taylor ensures that operational benchmarks are consistently met, aligning services with the organization’s mission to empower individuals through financial education, debt relief, and homeownership counseling.
Under Michelle's leadership, clients receive personalized credit counseling and tailored support, helping them achieve financial security and long-term stability.
Vice President of Data & Infrastructure
Ryan Hoskins
As Vice President of Data & Infrastructure at Credit.org, Ryan Hoskins leads the organization’s technology initiatives, ensuring innovative solutions, enhanced cybersecurity, and optimized IT operations.
Under Ryan's direction, Credit.org’s technological infrastructure supports the organization’s mission, providing clients with secure and reliable services that empower them to achieve financial stability and long-term success.
Vice President of Technology and Product Development
Heather Shanahan
As Vice President of Technology and Product Development at Credit.org, Heather Shanahan leads the creation of innovative, user-friendly digital solutions that enhance financial education and counseling services. With a focus on accessibility and intuitive design, she ensures complex financial concepts are easy to understand for all consumers.
Passionate about financial empowerment, Heather leverages technology to develop impactful, data-driven tools that support informed decision-making.
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